• 12 Pairs Lashes
• Gift Card

• Step1: Use an eyelash curler to curl your eyelashes
• Step2: Brush a thin layer of lash bond under your natural lashes and wait for 15-30s.
• Step3: Apply cluster lashes under your natural lashes,1-2mm away from the eyelid.
• Step4: Dab a thin layer of seal under the lashes at the base to seal them in place.
• Step5: Apply seal on both sides of the tweezers, then squeeze your eyelashes and clusters together.

FREE SHIPPING

We offer complimentary standard shipping for orders over $29.99 on all U.S. Please allow 4-8 business days for processing and delivery.

DOMESTIC SHIPPING COSTS AND DELIVERY TIMES

Orders placed by 12 PM PT will be processed the same day. Processing typically takes 1-2 business days. Delivery times are based on orders placed Monday through Friday.

INTERNATIONAL SHIPPING

We provide standard shipping services for international orders. Import duties, taxes, and fees are calculated at checkout in your selected currency. For orders under $29.99 USD, shipping rates vary by country.

Additional Information:

• Orders are usually packed and ready to ship within 1-2 business days.
• Business days are Monday through Friday, excluding U.S. holidays.
• Tracking information will be updated within 48 hours after receiving a tracking number.
• Prices are quoted in USD and displayed in your selected local currency.
• Duties and taxes vary by country/region and will be determined during checkout.
• Shipping, duties, taxes, and applicable fees are non-refundable for undeliverable or refused shipments.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS.. 

Business Days and Holidays

Orders ship Monday through Friday, excluding U.S. federal holidays. Orders placed by 12 PM PT will be processed on the same business day; otherwise, they will be processed the next business day.

Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@okaylovelashes.com

Please contact our Customer service at info@okaylovelashes.com to get the return address.